Frequently Asked Questions

Q:

I am trying to access the DVR system using ISIS client program but the system said "Login failed".

A:

  • You can't have access with the "admin" user name on the remote computer while the DVR server is logged in with the user "admin".

  • The user must be assigned to have "Network" and "Multi Access" rights. Please check your user profile in the DVR server.

  • The port number must be same on both the DVR server and the remote computer. The default port number is 9091.

Q:

I also have a problem of loggin into the DVR server from other location. I have a router and am using one of computers in LAN (Local Area Network) as DVR server.

A:

You must forward the port to the DVR server in your router or create virtual server for the DVR server depends on your router. (Each router mfg has different way of forwarding the port to computer) Then the router shall redirect the incoming request to the DVR server.

For Example

Your IP to the default gateway is 67.122.184.99 and the local IP assigned to the DVR server is 192.168.1.101 and the port used by the DVR server is 9091.

Q:

My monitor is only displaying a piece of the graphical interface of DVR software, some of it is off of the screen and I can't find the "Power" button, how do I fix this?

A:

The screen resolution must be set to 1024 x 768. Please change your screen setting in the "Display Properties" under MS Windows operating system.

Q:

The computer shuts itself down and restarts again without any error message.

A:

  • The CPU (Central Processing Unit) must be Intel CPU and also the chipset must be Intel Chipset 845 or newer.

  • Please check the DirectX version installed in your computer. The DirectX must be version 7.0 or higher.

Q:

How do I install the card & software?

A:

Power off the computer and open the computer case. Find empty PCI slot and insert the ISIS DVR capture board.&& refer to the installation manual.) on the computer and ignore all the messages generated by the Windows operation system. The messages are "New hardware found." Do not install the drivers for the new hardware via the Installation Wizard. The ISIS DVR program will automatically install all drivers required by the card.

Q:

How do I change the default username and password?

A:

The default user names such as "Admin" and "Anonymous" may not be removed. The password for these default users may be changed by the user who has access right.

Q:

How do I view my video remotely via a browser?

A:

You must have IP address of your server and then type that IP address in address bar in web browser. For example, If you have IP address, 67.122.184.99, and type into the address bar, the browser shall display the web view in your computer screen and prompt you to install WebDvr3 Class, please click OK. The browser shall display the camera view on the screen.